13 Roles That Every Tech Department Should Have

Rehan Pinjari
6 min readFeb 19, 2023
An Old PC On Desk With Other Old Electronics
Become Successful Company

In today’s digitally driven world, IT departments are usually the ones moving companies onward.

It seems to reason, then, that companies would focus on this team’s hiring budget to construct a strong department with unique positions and skill sets.

While it may take some time to fill all of the positions in your IT department, there are a few important tasks that every company should target first.

To that goal, a panel of Young Entrepreneur Council (YEC) members talked about the following topic:

“When building out your company’s IT department, what’s an important role you should be sure to include? “How valuable is this role to the company?”

Listed below are the top roles they suggest.

Success Manager

Girl working on laptop
Gaining a high level of tech change.

“In my view, having a dedicated success manager is essential for achieving a high adoption rate for any technology. When a tech department has a success manager, it makes it simpler for the rest of the company to take on implementation duty since there is an ambassador on hand to answer questions and offer demos.” David Hunter from Epic Web Studios

Expert in Platform Cybersecurity

Cybersecurity expert working on the desk
Overall Risk Avoidance

“Platform cybersecurity is important for every company’s IT department and should be handled. Experienced employees should fill in-house roles. Having a secure platform will provide various advantages to the company in terms of insurance, client retention, and overall risk reduction.” Jordan Edelson is the CEO of Appetizer Mobile LLC.

Manager of Tech Projects

Man taking notes on paper with marker
Cooperate regularly with higher management.

“A technical project manager is an important role. They are in charge of project planning, production, and finishing while keeping to strict timelines and budgets. They work regularly with top management to make sure that a project’s technical direction matches the company’s overarching business goals. They contribute to the efficient and successful completion of projects.” EduTech Global’s Olufemi Shonubi

Director of Innovation

an transformation of trash paper into paper plan
Stay track of new trends and technologies.

“Hiring a Director of Innovation is important” (CINO). It is their role to remain in front of developing technology and trends. This role is important for new and re-inside your company. The CINO can assist you in identifying areas where technology investments could provide higher returns, perhaps transforming your company model or expanding into new markets.” WPCrafter Adam Preiser

Front-End Developer

frontend developer working on desk
Having both tech abilities & a great sense of design.

“A front-end developer is an along with of any IT team. This person must likely have both technical skills and a great eye for design and be capable of helping ideate and execute customer-facing elements of the business.” Josh Weiss and Reggie

A Third-Party Vendor Liaison

Two men giving handshake eachother
Nobody is made responsible if more than one person is held responsible.

“We are a small company, and when Covid happened, we hired tech companies to help us as we work digitally. The point of contact between the IT business and our company should have been appointed early on. To avoid having too many cooks in the kitchen, establish who is responsible for what and when. Nobody is responsible if more than one person is held responsible.” Givelle Lamano, Lamano Law Office

Engineer in Quality Control

man floating an controller in air

“A quality control engineer is a valuable addition to technical teams that are frequently ignored. QA specialists analyze every area of a program and act on the user’s behalf. Engineers and designers cannot imagine every use case, and outsourcing comprehensive testing to these jobs hurts both velocity and work satisfaction.” DevriX, Mario Peshev

Director for IT Business

woman woking on laptop

“Now, there is more tech data and info to drive company decisions and insight. So far, this data is only helpful if it is used for business purposes. An IT business consultant joins the technical and business worlds. They know and can translate difficult technical information into actionable knowledge for non-technical employees to make decisions.” Tonika Bruce is the CEO of Lead Kindly, Inc.

Expert in Business Intelligence

Analytics of business on laptop

“A business intelligence (BI) expert is a key person of a company’s technology team. They collect and analyze data to help companies better decisions, uncover important trends, and improve operations and efficiency. A BI expert can greatly benefit a company by providing insights and helping to drive strategic strategy.” Abhijeet Kaldate, WordPress Theme Astra

Leader in Tech

Five paper boat on the surface

“A tech leader is needed in every IT department. This executive will supervise any improvements needed for a digital transformation or cybersecurity. They can also lead training sessions for employees who need to learn new programs or software to reduce learning curves and minimize delays. Tech becomes more accessible, and the company gains synergy.” Duran Inci & Optimum7

Chief Tech Officer

woman standuing infront supercomputer

“Every company’s IT department should have a CTO (chief tech officer). The chief technology officer is in charge of the company’s technology strategy, architecture, and overall technical performance. This role adds value to the firm by ensuring that the latest technology and resources are used to drive innovation and improve efficiency.” OptinMonster CEO Thomas Griffin

UX/UI Designer

Figma on desktop

“Company owners that wish to develop a successful tech department want the services of a UX/UI designer. Because consumers demand items that flow smoothly and effectively, this job is critical to the success of your product. People may not discover as much value in your tech product on launch day if you don’t have someone to determine our ideal user pathing and element placement.” John Turner of SeedProd LLC

Solution Specialist

Man playing rubik

“When forming your company’s tech department, add a solutions architect. By knowing the tech environment, analyzing business needs, and using constructive information to meet those needs, this role brings a proactive strategy to the company. A solutions architect is important in effectively integrating with business goals and ensuring sure technical systems run smoothly.” United Capital Source Inc.’s Jared Weitz.

If you want to be a successful company, you must have people in these roles who can push your business to new heights.